SELECTING YOUR BOOKS OR LITERATURE COLLECTION PAPERS From a particular BOOK or LITERATURE SELECTION page, select one or more items by clicking on the appropriate select box on the BOOK PURCHASE or LITERATURE SELECTION page next to the required title and price. This will automatically insert a '1' in the number box. If you require more than one of a book or copy of all papers from a collection, amend the number box by typing a number in the box to replace the '1'.
SHOPPING CART As you select books or literature, these are added to your SHOPPING CART. Your may view the contents of your shopping cart at any time by clicking on the VIEW CART icon that apears on any of the pages up to when the final order is placed. From the shopping cart contents page you may amend the number of books, literature collections papers you have selected, or delete any you do not wish to continue with. Then you may either select more books with the orange ADD MORE button, or proceed to the CHECKOUT with the green CONTINUE button. NOTE that is you modify your order in the Cart page, to preserve that change you MUST hit the CONTINUE button on that page and NOT just the GO BACK button.
ELECT DESTINATION COUNTRY FROM LIST When you have finished selecting books click on a green CONTINUE button (maroon on the Price list screen) to proceed to the CHECKOUT. This will take you first to the country selection screen. You should then elect the delivery destination country from the pop-up country listing.
COPYRIGHT ROYALTY TYPE If you are ordering literature service papers, for copyright royalty calculation purposes you will be asked on the same page to nominate whether you represent a GOVERNMENT DEPARTMENT, an EDUCATIONAL INSTITUTION or a CORPORATE / ANY OTHER entity. For background see copyright information page.
When you have made your selection, check carefully and then click on the green 'Continue' button. This will take you to the DELIVERY MODE screen.
CLICK ON DELIVERY MODE FROM SIMPLE LIST The DELIVERY MODE screen will display the details of your order to date, and present each of the delivery mode options, with the corresponding delivery price for your full order as listed at the top of the screen. In summary these are: 1) Domestic Express Post for Australia; and for 'Overseas' 2) International Air Courier; 3) Express Air Mail;
Option 5) Other arrangement with PGC Publishing - allows you to make alternate arrangements with PGC Publishing, such as use of another courier service with which you have an account, -or- direct pick up from PGC Publishing offices, -or- some other method convenient to the purchaser. If you wish to make such an arrangement, you should seperately e-mail, fax or phone PGC Publishing advising of your requirements. A zero cost will appear against delivery cost in your order for the remainder of the of the transaction. You will be advised of the appropriate costs for your preferred option in your order confirmation email. PGC Publishing reserves the right to charge for any costs it incurs in making such alternate arrangements.
FAX OPTIONS If you are purchasing individual literature service papers (other than ALL papers from a particular collection) you will be offered three options, namely: i). FAX literature service papers only, ii). FAX the papers AND Freight a copy also -or- iii). Freight copies of those papers only without faxing. Below this the freight options listed above will be offered for freighting the papers if required and/or freighting any books, etc. on your order. You need not select a freight option if you have only ordered literature service papers for FAX delivery. The freight options and prices listing will show prices for freighting WITH papers included (ie. the Freight or FAX and Freight options) and WITHOUT the papers (ie. the FAX only option). The appropriate price will be recorded based on your fax option selection.
INSURANCE Insurance is offered to cover non-delivery and damage in transit. For details select the insurance prompt at the bottom of the DELIVERY MODE screen.
BULK DELIVERY If your order weighs more than PGC Publishing has allowed for in its delivery weight versus cost tables on this site, you will be advised that Your order weighs more than a standard package. A zero cost will appear against delivery cost in your order for the remainder of the of the transaction. However PGC Publishing will advise you of the available methods of delivery and respective costs before confirming your order. You may then decide if you wish to proceed with the order and which method of despatch you prefer before PGC Publishing confirms and despatches your consignment.
DELIVERY FORMAT If you have ordered individual literature service papers, or ALL papers from a particular collection, you will be asked to nominate how these should be attached - for detail see the Delivery Format options page.
CHOOSE MODE OF ORDERING PREFERENCE After selecting the delivery mode, you are presented with your full order and asked to select how you wish to order and pay. The four options lited at the top of this page are presented. All you need do is click on the select circle next to your preference.
AMENDING YOUR ORDER At any time in the entry process you may either use your browser's BACK button to return to an earlier screen and amend details -or- take the VIEW CART option and delete, change the number of units or add more as detailed in the SHOPPING CART paragraph above. You may also select the orange ADD MORE button to go back to the LISTING OPTIONS page to add more items to your cart. NOTE: if you use the BACK button to go back and make changes, after making those changes you MUST click on the CONTINUE button on that screen to proceed and have your amendment accepted.
PRINT ORDER FOR COMPLETION BY HAND If you elected this mode of ordering, after clicking on continue, you will be presented with an explanation of what to do next and then the screen will display the combined TAX INVOICE and PURCHASE ORDER form. Your may print this by clicking on the PRINT option of your browser. Then, when the PURCHASE ORDER is printed, click on FINISH at the bottom of the page and the process is finished. You should then complete the details requested on the PURCHASE ORDER you have printed. When all of the details are completed, either FAX the PURCHASE ORDER to PGC Publishing with credit card details, -or- POST it with either credit card information completed, -or- with an accompanying cheque, or bank draft/cheque in Australian Dollars (see PAYMENT OPTIONS below if you require more information).
DELIVERY DETAILS SCREEN If you elected to order and pay on-line or to print a full order to fax or post, on submitting this information you will be presented with a screen to type this information in the appropriate boxes. Note that those boxes indicated with a red asterisk are compulsory (mandatory) so that we may efficiently process and deliver your order.
PRINT FULL ORDER TO FAX OR MAIL If you elected either of the print a full order options you will now be given an instruction on how to proceed and then a copy of the full purchase order and tax invoice. You should print this form with your browser's PRINT button. Then complete the payment details by hand and FAX to PGC Publishing with credit card details, -or- POST with credit card information completed, -or- either a cheque, or bank draft/cheque in Australian Dollars (see PAYMENT OPTIONS below if you require more information).
ON-LINE ORDER & PAYMENT If you elected the on-line order mode, you will be taken direct from the DELIVERY DETAILS screen to the PGC Secure site and prompted for credit card details. This is a fully certified secure site.
On submitting the credit card details, you will be shown a PRINT INSTRUCTION screen and taken to the PURCHASE ORDER and TAX INVOICE screen which you may print for your records using your browser's print option. Then click on FINISH at the bottom of the screen to complete the transaction and exit.
CONFIRMATION Upon receipt of an order, PGC Publishing will forward confirmation of your order by e-mailed or fax to the address you have supplied. Please check this confirmation carefully to ensure there is no mis-understanding as to what you have ordered. Subsequently a DESPATCH ADVICE will be emailed to you with details of the despatch date, etc. when you order has been despatched.
DESPATCH OF YOUR ORDER After your payment has been verified, your order will be despatched promply. For more details see the sections below.
PGC Publishing (PGC) reserves the right to amend the price of any item on sale via this web site, and/or the delivery costs at any time without notice.
From time to time changes in price may be made, as a result of increases in printing, delivery costs or other inputs or imposts that are largely beyond the control of PGC.
If for any reason the price of any part of a purchaser's order is amended between the time of printing of a PURCHASE ORDER via the PGC Publishing web site, and the date of despatch, the purchaser will be notified by PGC to request confirmation that the purchaser wishes to continue with the transaction at the amended price before the order is despatched and the processing of credit card payment, or the issue of an supplementary tax invoice for orders covered by cheques/bank drafts.
Note however that any additional 'out of area' charges for delivery to remote sites by International Air Courier will be added to the delivery charges on receipt of an order and advice by the courier of such charges.