DELIVERY OPTIONS


Four main delivery options are offered by PGC Publishing.   You will be shown, and asked to select from only those options relevant to your delivery destination.   Please note that there are cost, reliability and time trade-offs between the various modes of delivery, as explained below.
The available options are:
eBk
On-line Delivery - this option is only available for PGC Publishing books and individual papers from those books. PGC will accept orders, process payment and then forward pdf copies by either E-mail (for files totalling <10 MB) or by Dropbox for larger files of up to 300 MB.

For the latter you will receive an E-mail with a Dropbox link, generally within 12 hours of the order being received and payment confirmed. The link will normally remain available for 48 hours after you receive the Despatch Advice E-mail (unless advised to the contrary).
Australia Post Express Mail - delivered in pre-purchased water-proof satchels, with guaranteed delivery.   This option is only available for deliveries within Australia.   Delivery is generally on the next business day to the main capital cities, and within two days to country areas.
International Express Post - a premium parcel service collected and delivered through the international mail system.   These consignments will be despatched through Australia Post for express air mail delivery via an international air courier and delivered into the local mail service of the destination country.

Delivery should be in 3 to 7 business days from despatch to metropolitan areas of major cities and requires a signature on delivery.

This service applies to packages of between 2 and 20 kg. Parcels of less than 2 kg are charged at the minimum 2 kg rate.

This service can also be tracked but is only as reliable as the delivery system in the destination country.   Note that PGC Publishing is not responsible or liable for any consignment lost or damaged in transit in the mail system.   If you are concerned about the possibility of loss or dame, take the insurance option offered.   Note however that insurance is not available to many countries.
International Air Mail - is delivered through the international postal system.

Delivery should be between 1 and 4 weeks from despatch to most locations, although in some cases this will take longer to remote areas.

It is the most economical, but slowest mode offered. Your consignment cannot be tracked and is only as reliable as the postal system in the destination country.   Note that PGC Publishing is not responsible or liable for any consignment lost or damaged in transit in the mail system.
Other arrangement with PGC Publishing - allows you to make alternate arrangements with PGC Publishing, such as use of another courier service with which you have an account, -or- direct pick up from PGC Publishing offices, -or- some other method convenient to the purchaser.   If you wish to make such an arrangement, you should seperately e-mail or phone PGC Publishing advising of your requirements   A zero cost will appear against delivery cost in your order for the remainder of the of the transaction.   You will be advised of the appropriate costs for your preferred option in your order confirmation email.   PGC Publishing reserves the right to charge for any costs it incurs in making such alternate arrangements.
Bulk purchase - If your order weighs more than 20 kg, you will be advised that   Your order weighs more than a standard package.   A zero cost will appear against delivery cost in your order for the remainder of the of the transaction.   However PGC Publishing will advise you of the available methods of delivery and respective costs before confirming your order.   You may then decide if you wish to proceed with the order and which method of despatch you prefer before PGC Publishing confirms and despatches your consignment.

CUSTOMS CHARGES


Please note that for deliveries outside of Australia, your consignment may attract import duties and taxes which are levied by the destination country once the shipment reaches that destination country.

Any such additional charges for customs clearance, import duties and taxes must be borne by the purchaser.

PGC Publishing has no control over these charges and cannot predict what they may be.   Customs policies vary widely from country to country.   You should contact your local customs office for further information.

If your consignment is delivered via the Mail System option, your post office may advise you that you need to pay such Customs Duties and that you will have to claim you consignment and pay the duties at a specified post office.

Note NO Customs charges apply on ebooks and papers delivered online.

DELIVERY TIMES

Delivery times, from despatch, for the available options may be summarised as follows:
On-line Delivery - you will receive an E-mail with smaller files (<10 MB) attached, or with a Dropbox link, generally within 12 hours of the order being received and payment verified. The link will normally remain available for 48 hours after you receive the Despatch Advice E-mail (unless advised to the contrary).
Australia Post Express Mail - generally on the next business day to the main Australian capital cities, and within two days to country and remote areas.
International Express Post - should be in 3 to 7 working days from despatch to metropolitan areas of major cities and longer to more remote locations.
International Air Mail - should be between 1 and 4 weeks from despatch to most locations, although in some cases this could be longer to remote areas.
In most cases PGC Publishing will despatch consignments within 2 working days of confirmation of receipt of an order.

CANCELLATION & RETURNS


RETURN & REFUNDS on BOOKS - Full details and descriptions of the books on sale via this site are available through the SELECTION OPTIONS PAGE.   Click the 'Select' button for a book set to be shown the details of each volume and its price and availability. Then click on the book cover icon for a list of papers and their authors. From this list you may then select and read the abstract of each constituent paper. Please study these carefully before submitting an order so that you are fully aware of the content, size, binding, price, delivery modes, PGC Publishing responsibilities, etc.

PGC Publishing will carefully check all books before despatch to ensure they are to specification.   PGC Publishing is not responsible or liable for any consignment lost or damaged in transit.

All freighted consignments of hard copy books will be securely packed in sturdy satchels, and in most cases will be in padded/bubble wrap bags.


Consequently PGC Publishing will not accept or pay for the return of all or part of any consignment despatched in response to an electronic or written order received by mail or any other means, or pay any refunds, except where legally required to do so under the laws of the State of South Australia.

CANCELLATION - If necessary, you may cancel all or part of your order, provided you contact us before your order is despatched and before you receive email notification that your order has been despatched.

INSURANCE


INSURANCE - is offered for books despatched by International Express Airmail or International Economy Airmail.   It is NOT available for Australian Express Post, as this option is "trackable" and may be recovered.

The insurance we offer is that provided by the postal system who will NOT cover delivery to SOME countries.   You may check if insurance is available for your country and delivery method by consulting   International Postal Guide.

Insurance is OPTIONAL, and if selected is in addition to the delivery costs.   The conditions of the cover are as outlined below.

EXCLUSIONS   -   Under international postal agreements no compensation will be paid for:


Any article or parcel which has been lost through a cause beyond control (force majeure).
Any article or parcel which the post office cannot account for in consequence of the loss of official documents through a cause beyond control.
Any article or parcel confiscated under the internal legislation of the country to which it is addressed.
Any article or parcel containing a prohibited enclosure if the item has been confiscated or destroyed by customs or some other competent authority because of the contents.
Any article or parcel of which an enquiry is not made within a year of the date of posting.
Any parcel containing an article of a type excluded from compensation by the country of destination.
Any parcel containing coin, bullion or jewellery not packed in accordance with the special requirements.
Any parcel lost or damaged in the course of post by the fault or negligence of the sender, such as failure to provide adequate packing having regard to the nature of the contents.
Any damage to an exceptionally fragile item, which from its nature cannot reasonably be expected to travel by post, eg. fine bone china, clay figure, alabaster model, a vacuum flask, and so on.
Indirect or consequential loss.
Delay in delivery.
CLAIMS   -   Under international agreements the right to claim compensation is limited:

The sender of an article/parcel has a sole right to compensation which ceases when the article/parcel is delivered to the addressee.
The addressee has sole right to claim compensation after accepting delivery of an article/parcel.
Either the sender or addressee may waive a sole right to the other or to a third person.
Where an addressee thinks that some of the contents of an article/parcel is missing or damaged he/she must notify the local post office immediately.   The article/parcel, including the wrapping and packing, must be taken to the post office for inspection.   If these requirements are not observed the local post office authorities may refuse to consider any compensation claim.
If the addressee waives compensation rights to the sender, Australia Post will not pay compensation unless the addressee has complied with the requirements referred to in the preceding paragraph.   Australia Post recommends that you notify these requirements to the addressee.
Claims are not valid unless they are made within 12 months from the date on which the article/parcel was posted.
Claim forms are available from any post office.
NOTE:   The monetary limits on compensation payable by countries varies.   Please check at the post office for details.